Privacy Policy
Effective Date: February 5, 2025
Steadfast Plumbing & Water Treatment ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.steadfastplumbingaz.com/ or contact us for plumbing and water treatment services in San Tan Valley, AZ and the surrounding Pinal County and East Valley areas. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
We may collect information that you voluntarily provide and information collected automatically when you use our website or services:
- Personal Information: Name, phone number, email address, service address, and billing details you provide through contact forms, quote requests, or phone calls.
- Service Information: Details about your plumbing, water heater, drain, or water treatment needs and the work we perform at your property.
- Automatically Collected Data: IP address, browser type, pages visited, and usage statistics collected through cookies and similar technologies.
2. How We Use Your Information
- Provide, schedule, and perform plumbing and water treatment services.
- Respond to inquiries, quote requests, and customer support questions.
- Send appointment reminders and follow-up communications via SMS or email.
- Process payments and maintain service and billing records.
- Improve our website, services, and customer experience.
- Comply with legal, regulatory, and licensing obligations in Arizona.
3. SMS Text Message Communications
- Phone numbers collected for SMS communications will not be shared with third parties for marketing purposes.
- Types of SMS Communications: Appointment reminders, follow-up messages, billing inquiries, and plumbing/water treatment service updates.
- Message Frequency: Up to two messages per week.
- Fees: Standard message and data rates may apply.
- Opt-In Methods: Verbal consent, online forms, or paper forms.
- Opt-Out Methods: Reply “STOP” to any message or contact us directly.
- Help: Reply “HELP” or contact us at (480) 653-2073.
4. Sharing Your Information
We do not sell or rent your personal information. We may share information with:
- Service providers and subcontractors who help us deliver plumbing work, under confidentiality agreements.
- Payment processors and platforms used to schedule appointments or process transactions.
- Authorities when required by law, court order, or to protect our rights, customers, or the public.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors use our site. You can set your browser to refuse cookies, but some features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal and service information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Privacy Rights
Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below.
9. Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Arizona.
13. Contact Us
Phone: (480) 653-2073
Email: steadfastplumbingaz@gmail.com
Mailing Address: San Tan Valley & Queen Creek, AZ 85142
Steadfast Plumbing & Water Treatment is committed to protecting your privacy. Licensed, insured, and locally owned in San Tan Valley, AZ. Call (480) 653-2073 with any questions.